Q1. How do I register?

” You can register by clicking on the “My Account” link at the Bottom Right corner of the homepage. Please provide the information in the form that

Q2. Are there any charges for registration?” Registration on AptsoMart.com is absolutely free.

Q3. Do I have to necessarily register to shop on AptsoMart?

” Yes, only registered shoppers will be able to checkout and place orders.

Q4. Can I have multiple registrations?

Each email address and contact phone number can only be associated with one AptsoMart account.

Q5. Can I add more than one delivery address to an account?

Yes, you can add multiple delivery addresses to your AptsoMart account. However, remember that all items placed in a
single order can only be delivered to one address. If you want different products delivered to different addresses you need to place them as separate orders.

Q6. Can I have multiple accounts with the same mobile number and email id?

Each email address and phone number can be associated with one AptsoMart account only.

Q7. Can I have multiple accounts for members of my family with different mobile numbers and email addresses but the same or common delivery addresses?

Yes, we do understand the importance of time and the toil involved in shopping for groceries. Up to three members
in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Q8. Can I have different city addresses under one account and still place orders for multiple cities?

Q9. What are delivery slots?

Slot 1 – 6:00 am to 10:00 am.
Slot 2 – 10:00 am to 2:00 pm.
Slot 3 – 2:00pm to 6:00 pm
Slot 4 – 6:00 pm to 8:00 pm.

Q10. Can I change my order delivery slot after placing the order?

No, because of Delivery slot can not be changed for an active order through the App.

Q11. How do I add or remove products after checkout my order?

Once you have placed your order you will not be able to make modifications yourself.

Q12. Is it possible to order an item that is out of stock?

No, you can only order products that are in stock. We try to ensure
the availability of all products due to supply is possible.

Q13. How do I check which items were not available from my order?

You will receive an email as well as an SMS about available items before the delivery of your order.
and you cannot order the unavailable items.

Q14. What You Receive Is What You Pay For At the time of delivery?

We advise you to kindly check every item as in the invoice. Please report any missing
items. Once you clear the complaint, We will return the missing item within hours.

Q15. When and how can I cancel an order?

You can cancel the order before Paying the Payment. Once  Proceed to Checkout it’s going to be Payments Page. After customers can Access the info on the My Orders Page.

Q16. What are the modes of payment?

You can pay for your order on aptsomart using the following modes of payment:
a. UPI Payment
It uses UPI apps like BHIM, Google Pay, PhonePe, or any Banking UPI app to make payment
b. Credit and debit cards (VISA / Mastercard / American Express)

Q17. Are there any other charges or taxes in addition to the price shown?

No, only GST will be applicable as per Government Regulations.

Q18. Is it safe to use my credit/ debit card on AptsoMart?

Yes, it is absolutely safe to use your card on aptsomart.com. Encrypted transaction 256-bit SSL encrypted with stripe payment gateway. every transaction needs OTP.
It means extra security for customers, thus making online shopping safer.

Q19. Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select the delivery slot and payment method. On the payment method
page, there is a box where you can enter the coupon code that you have. The amount will automatically be deducted from your invoice value.

Q20. When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select the delivery slot.
Your order will be delivered to you on the day and slot selected by you.

Q21. How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand-picked and hand-cleaned. We ensure the hygienic and careful handling of all our products.

Q22. How will the delivery be done?

We have a dedicated team of delivery personnel that ensures timely and accurate delivery to our customers.

The delivery charge is a flat rate of only Rs.39 (Unlimited purchase limit).

Q24. Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area
we will inform you before checkout.

Q25. Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.  Additionally
5% of the order value will be credited to your AptsoMart Wallet account which can be used in your next order.

Q26. What is the minimum order for delivery?

Yes, We recommend a minimum checkout value of Rs.5/-

Q27. Do you do same-day delivery?

Yes, Currently We deliver same-day delivery. If You place the order before 6 AM the order
will be eligible to deliver on the Same day evening as per your desired time slot.

Q28. What is Same Day Delivery?

AptsoMart has now started same-day delivery. All you have to do is order before 10 AM and we will deliver it to you the same day evening.
Any order placed after 11 AM will be delivered the next day in the slot chosen by you. For example, if you place the order before 12 AM you can choose from either
4:00 pm to 8:00 pm slot. But, if the order is placed after 12 AM you will receive it the next day in the slot chosen by you. Subject to slot availability.

Q29. Is the Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products.

Q30. How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
They can be reached at LIVE CHAT options via my account page or Mobile at 9489648465 or email id support@aptsomart.com

Q31. What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.

Q32. How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear
about your experience with AptsoMart.Do write to us support@aptsomart.com. in case of positive or negative feedback.

Q33. How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?

If you face any issues with the price, quality, or delivery of products we will take every measure to address the issue and make it up to you.
Please contact our customer support team with details of your order as well as the issue you faced.

Q34. Return & Refund

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery
if due for some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and
issue a credit note for the value of the returned product which will be credited to your account on the Site. This can be used to pay your
subsequent shopping bills.

Q35. Do you have offline stores?

No, we are a purely internet-based company and do not have any brick-and-mortar stores.

Q36. Where can I find currently running offers/promotions?

There is a link called “www.aptsomart.com/offers ” on the top right-hand side of our website.
All products with any discount or promotions are listed under this section.

Q37. What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery
personnel at the time of delivery or you can contact our customer support team and we will do the needful.

Q38. How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your aptsomart.com  Wallet account to use as a store credit in your forthcoming purchases. In the case of credit card payments,
we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

Q39. I am a corporate/ business. Can I place orders with aptsomart.com?

Yes, we do bulk supply of products at special prices to institutions such as schools,
restaurants, and Corporates as well as Dealing in International Trade Through APTSO EXPORTS. Please contact as at corporate@aptsomart.com or info@aprsoexports.com to know more.

Q40. I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@aptsomart.com and
we will try our best to make the product available

Fill in the form to ask you more questions, our supporters will respond as soon as possible.